Intelligent Automation

Intelligent automation surpasses traditional automation (RPA) that helps pre-fill forms and validate fields. In fact, the intelligent automation framework communicates with various systems and retrieves customer data, such as credit and debit balances, to automatically run checks on the latter. In this way, the framework approves or rejects the application, making credit card issuance incredibly faster.

Intelligent automation also improves the human workforce in customer service. In fact, when a customer service executive receives a call, intelligent automation automatically retrieves customer details from various systems, making the executive’s job easier.